End-of-life (EOL) for Agnitio’s Manager 4 (also known as M4)

Dear customer, 

As already announced by your key account manager, we’re going to out-phase Agnitio’s Manager 4 (also known as M4) – and continue the gradual migration of all existing customers to Rainmaker, our next generation multichannel customer engagement solution.

The impact on your company

It means M4, including all its functionalities (iDocs, iViewer etc.), will be discontinued. Therefore, if you still have users on M4 we strongly encourage you to plan for their migration to Rainmaker – or contact us to understand the impact and opportunities in more detail. No further feature development will be prioritised for M4.

Important dates

• 31^st of December 2020: End of life of M4 is effectuated. This means that there will be no access to M4 after this date. 
• 31^st of December 2019. S Standard support will be provided up until this date via your normal contact point. See details in the service level agreement (“SLA”). 
• Expanded support is still available until 31^st of December 2020.

The End-of-life Notice document is attached.