16.1 Bugs/issues with any of our software services should be reported to firstname.lastname@example.org. Tracking of the bug/issue is handled via our support portal at support.agnitio.com, which includes an overview of the response times we offer. Agnitio reserves the right to change response times for bugs/issues.
16.2 Agnitio provides paid technical support for clients who purchase licenses. Response times are listed on our portal support.agnitio.com. Agnitio reserves the right to change response times for paid support.