FAQ - Frequently Asked Questions
Engager iOS
- What can I do if I am experiencing issues with my Engager app?
- Is there any automatic synchronization?
- Can I retrieve my synchronized calls if I got a new device?
- Where can I find the Engager manual?
- Can I have more than one user with the same email address?
- I forgot my password, how can I log in again?
Engager C#
- What can I do if I am experiencing issues with my Engager app?
- Is there any automatic synchronization?
- Can I retrieve my synchronized calls if I got a new device?
- Where can I find the Engager manual?
- Can I have more than one user with the same email address?
- I forgot my password, how can I log in again?
Mobilizer (incl. Builder & Editor)
- Can I have more than one user with the same email address?
- How to change the display of content items to read the full presentation name?
- What to consider when uploading thumbnails?
- What is the size limit for a presentation?
- Can I bulk operate in Mobilizer to reset passwords, delete entities, add metadata tags and roles?
iPlanner Family
- What is 'Disable Integrity Check' and 'Memory Warning' in iPlanner settings?
- Could you explain colors the iPlanner icons when downloading presentations?
- Data won’t synchronize from my iPad to the Agnitio server. What could the problem be?
- Nothing seems to work despite re-downloading everything. Can I reset the App?
- Why can't I see monitoring data I just uploaded using the Manager Analyzer role or Spotfire reports?
- I want for the users to change their generic iPlanner password to one of their own choosing. How can users change their passwords?
Agnitio Manager
- How long does it take for data to go from the iPlanner CLM/Light to the Manager Developer Analytics, Standard Analytics and Spotfire?
- Why can I see deleted and purged presentation in the Analyzer view
- What is the difference between a 'deleted' and 'inactive' user?
- I uploaded a new presentation logo in the Manager, but can't see it in the iPlanner
- Why am I receiving approval request notifications by mail?
- Can I edit HTML5 presentations using the Manager interface?